SUMMER SALE IS ON - SAVE 20% OFF STOREWIDE! Discount automatically applied at checkout. Overnight shipping 1-2 days arrival to anywhere in Canada. Our next shipping date is Tuesday July 5.

Frequently Asked Questions (FAQs)

Do you ship?

Yes we ship our live plants to anywhere in Canada!

What couriers do you use for Canada-wide shipping?

We use Canada Post Xpresspost (now replaced by Purolator Express) and UPS.

Do you offer local pick up?

Yes, we offer local pick up in Innisfil, Ontario. Our pick up schedule is updated on a weekly basis and it can be found in the top banner of our home page.

Can I reschedule pick up for another date?

Preferably, we wish that everyone can follow our pick up schedule but we understand things come up. Please email us directly at planthaventoronto@gmail.com or message us on Messenger app if you require a time that better suits your needs. Keep in mind that there will always be another pick up date for the following week!

Do you deliver?

We are proudly partnered with our local plant delivery company, Plantrunz Inc. Their delivery covers all areas of GTA and a majority of Southeastern Ontario. If you wish to use their services, purchase your order using the "pick up" option and note "Plantrunz" at checkout. For payment, pricing and bookings, please contact Plantrunz on Instagram or email them directly at plantrunz@gmail.com

How soon will I receive my order?

Orders ship on Monday and Tuesday every week. We do not ship on weeks that include holidays to avoid shipping delays. Most orders arrive in 1-2 days after shipment confirmation is received via email.

We always plan ahead and anticipate any delays with our couriers, whether it be Covid-19 or weather related (colder months December-March). As a result, we often cover upgraded shipping charges in order to make sure that orders arrive sooner than estimated. 

If for any reason that you can not receive your order, it will be held to ship for the next following ship out date. Please contact us if you need to postpone your order.

I have already made an order. Can I add additional plants to the order?

Absolutely! In our checkout page, we have a "combine order" function where you can add additional plants to your order. If we require additional funds for shipping, you will be notified via email with the balance owing prior to the shipment of your order.

Are discounts available?

All prices are fixed and non-negotiable. Many times throughout the year we will hold sales and promotions.

We believe in fair and competitive pricing and it is in our passion to continue to build and share our plant collection with you.