Refund policy

Planthaven Toronto Refund Policy

At Planthaven Toronto, customers are our top priority - without you we would not be here today. That is why we offer our 48-hour satisfaction guarantee period that starts immediately when you receive your plant.

We do our best to ensure that your plants are pest-free, partial to fully rooted, and acclimated to local Canadian and US climates. As plants can be fragile and sensitive to environmental changes, there may be times that plants become unhealthy and simply can not be revived. In these cases, please let us know as soon as possible.

In some cases, plants may perish due to improper care such as over or under watering, excess or lack of lighting, lack of nutrients, improper transfers to alternative mediums, etc. In these scenarios, we are unfortunately not unable to offer our guarantee. 

Our shipping carriers are UPS, Purolator and USPS. Our current shipping schedule is every Monday and Tuesday for Canadian orders and every other Thursday for US orders. Our standard delivery time for all orders is 1-3 business days. For your convenience, next shipping dates will always be posted in the top banner of our website.

Disclaimer: We can not control the quality of delivery as there are always risks involved when shipping live plants. There may be times that packages are not handled with care, drastic changes in temperature, humidity issues, etc. In these cases, please contact us so we can make it right for you.

If you wish to contact us regarding any issues with your order, please send us a brief description. We suggest that it is best if you provide photos so we can accurately assess any issues. Feel free to email us at planthaventoronto@gmail.com or message us through our live website chat plugin found on our website.